About Us
Dear Traveller, Thank you for visiting our site. Phinisilabuanbajo.com is part of MMB Komodo Tour with official company name PT. Molaslino Wisata Nusantara. We decided to made Phinisilabuanbajo.com as our second website because we don’t have any access to all our social media which integrated to our first website mmbkomodotour.com, so we experience limitations in the scope of promotion of our tour packages.
To alleviate any doubts you may have, we have attached customer satisfaction testimonials on Trip Advisor. Kindly send us a message to confirm details about ourself and our services. Thank you.
How to book tour with us?
Please notice: We don’t affiliated to any other booking platform such booking.com, Agoda, Airpaz, gites.fr and ect. Therefore, we don’t have any responsibility of your bookings and your loss of money. Please check the availability of the boat and cabins on our live schedule or get in touch with our admin to avoid any double booking made.
1. Decide Your Tour Type : Open trip or private trip
2. Check Availability : Drop us your travel inquiry via Email or WhatsApp (fast response)
3. Confirm Price & Inclusions : Ask what’s included & Clarify any extra costs.
4. Make a Reservation : Provide your full name, phone number & Passport copies/photo
5. Make a Deposit, why?
– For traveler side: Your boat/room at risk being offered to someone else. Deposit is required in order to secure your reservation.
– For operator side: We need deposit to avoid No Show-up case. In other hands, we do need to provide everything before your departure.
6. Receive Booking Confirmation
Tour Reschedule
*Made by Traveller
We allow travellers to reschedule at least 4 weeks before the tour date. However, we cannot 100% guarantee the availability of the same boat or cabin on the new chosen date. If the original option is not available, we will offer you an alternative boat or cabin. Any upgrade to a higher-category boat or cabin will be charged to the traveller.
*Made by Travel Agent
If the company reschedules the tour on the departure date due to reasons listed under Force Majeure, the company reserves the right to replace the vessel with another of the same price, vessel, cabin, or room category.
Tour Cancellation
Cancellation Made by Traveler
*4 Months Prior to Tour Date
Refundable, subject to a 30% charge of your deposit.
*3 Months Prior to Tour Date
Payment is non-refundable. You may provide a replacement traveler or request a reschedule.
*2 – 8 Weeks Prior to Tour Date
Payment is non-refundable and non-reschedulable. You may only provide a replacement traveler.
Cancellation Made by Travel Agency
*In the event that the company cancels the tour due to reasons listed under Force Majeure, we will refund 100% of your deposit or full payment.
“The travel agency will not be responsible for any additional expenses incurred by the traveler”
Force Majeure
Travel Agent cannot accept responsibility or pay compensation when the performance, or timely performance, of the reservation contract is prevented or affected by circumstances amounting to force majeure.
Force majeure refers to any event that could not have been foreseen or avoided, even with all due care. Such circumstances may include, but are not limited to: fire, flood, explosion, storm or other extreme weather conditions, criminal damage, riots or civil unrest, industrial action, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity, epidemic, or any other situation beyond our control.
It is expressly agreed that the occurrence of a force majeure event suspends the execution of reciprocal obligations between both parties. Each party shall bear the expenses resulting from such circumstances on a 50:50 basis. However, travellers will be solely responsible for any additional costs incurred due to changes in the trip that result from a force majeure event.